Introduction

We issue payments to creators based on the payments that brands send us. When you get paid depends on when the transactions occurred, when brand invoices are reviewed and closed, and whether you meet certain payment criteria.

Invoicing

As a creator, you do not need to do any invoicing. This is done as part of our services: every month, we gather all the relevant billing information and then prepare and send invoices to the brand. These invoices detail the payments due to all the creators in their program. You can view invoices and track their payment status in the Account section of Partner Hub.

Payment Terms

Our standard payment terms require brands to review and close invoices by the end of the calendar month once the invoice is posted to them. Payment is due to the network 30 days after the invoice date.

For example, commissions earned in October are invoiced in early November. The invoice is authorized by the brand by November 30th. Payment is due to the network by December 31st. Creator payments are issued by Rakuten in the following week.

Payment amounts are affected by factors including customer order cancellations, returns, and refunds, so your payment may differ from what you expect. Your eligible orders should appear in reports within seven days of the transaction date.

Additional Resources

View the instructions for setting your payment method in Partner Hub.

For specific questions about your account and payments, contact Customer Support. We cannot answer those questions in the Help Center.