Introduction
The Invoices page in Partner Hub lists the invoices we have sent to your brand partner on your behalf. Use it to view your monthly commission amounts and keep track of their payment status.
Access
To view your invoices, go to Account in the navigation header and click Invoices.
Note
Partner Hub currently has a single user type. If you manage other publisher accounts with Rakuten, your user role or permissions may limit your access.
Invoices Table
Your invoices are displayed in a table that includes the following columns; click the + for more information:
The unique identifier for the brand's invoice in our system.
The date Rakuten Advertising invoiced the brand for your commissions due.
The brand's name and MID. Click this to view their program info.
The currency in which the invoice was issued.
The total amount of the invoice. Learn more about why your payment might not be what you expected
This indicates whether the invoice is paid, awaiting payment from the brand, awaiting approval from the brand, or uncollectible.
The date the brand finalized and approved the invoice for payment.
The date the brand paid the invoice. This is different from the date you are paid.
The commission on transactions from the previous month's invoice that the brand put on hold.
The commission on transactions that have a process date in this invoice month.
The transaction commissions on the invoice that are set to hold and will be carried forward to the next invoice period. A brand can hold commissions on a per-transaction basis. This is typically done when they are unsure about the source of the transactions and need time to investigate. For instance, they may suspect certain commissions result from violations of their Terms and Conditions or consumer fraud.
The transaction commissions on the invoice that were denied. A brand can deny commissions on a per-transaction basis when it is certain that violations or consumer fraud have taken place.
The commission you earned on cost per click (CPC) or cost per mille (CPM) offers.
The sum of bonus payments entered this period. Open the Invoice Summary drawer as detailed below to view the reason provided by the brand when they awarded you the bonus from the Advertiser Dashboard. From there, you can also download the bonus details.
From there, you can:
- Use the search function to find an invoice by its ID.
- Click Filters to refine the results. You can filter by payment ID, issue date, invoice payment status, and invoice currency.
- Sort results by descending or ascending.
- Click the three-dot menu on the right of the table and select:
- View Advertiser to access the brand's program info page.
- Download VAT Invoice, if applicable. This option is only available if you are in a region requiring VAT or GST.
Invoice Summary
Click an Invoice ID number to open the Invoice Summary drawer. This displays the fields defined in the Invoices Field section above, with one major difference: the commission earned displayed in the drawer does not include CPC or CPM commissions. These are listed separately under CPC/CPM commission earned.
From there, you can click Download to obtain:
- The transactions invoice. This CSV file shows all transactions that contributed to the commission payment.
- The bonus details if you were awarded a bonus. This CSV file shows the amount for each bonus and the reason provided by the brand when they awarded you the bonus.
- The VAT statement, if applicable.
The Invoice Summary also displays these additional details about the brand:
- The Advertiser Information section includes the brand's name and MID. Click View Profile to access their program info page.
- The Advertiser Lifetime Value section indicates the total commissions you have earned from this brand since the beginning of your partnership and the average time that elapses between a user's first click and when a payment is made.
Unpaid Commissions
Most payments are disbursed on a net 35-day basis. A payment becomes overdue 35 days after the end of the month. If a brand has not paid your commission after that time, find their contact information and contact them directly to report the missing payment and get more information.
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